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Interactive CRM
KnowEx Interact CRM Solution
KnowEx Interact Enterprise provides top-level solutions
for customer service strategies. As businesses become
more global and clients become more Internet savvy, immediate
information access is of the essence. KnowEx Interact
Enterprise helps businesses' meet their customers' needs
- expertly.
 Features:
 Real-time
Web-based chat: immediate communication between you and
your customers.
Web
collaboration/Browser Synchronization: allows CSRs to
utilize a "shared browsing" function and form
collaboration with customers.
Multimedia
Content Streaming: streaming images and video to customer's
desktop.
Wireless
CRM: communicate with customers on handheld devices, such
as Palm, WAP phones, and Blackberry's, with the ability
to stream them images and forms.
 Encrypted
Chat: offer encrypted chat for a secure transaction environment.
Integration
of customer databases: integrate with Siebel, Oracle,
and more - display client record as they request service.
KnowEx
Interact Supervisor: management tools to determine the
current traffic and historical activity as well as monitor
CSRs performance.
Multiple
language translation feature: an optional built-in language
translator, convert Spanish, Portuguese, Japanese, Chinese,
and more.
Inter-agent
collaboration: transfer or conference client sessions
with other CSRs.
Customer
Rule-based routing: intelligent routing in order to control
which CSRs support which clients.
Information
Ticker: a real-time information broadcast and status tool
for companies to keep CSRs up to date.
Self
Service FAQ Management: let your customers find the answers
that they need when your call center is not available.
Service
Request E-mail Routing/Management: incoming emails can
be routed to CSRs based on a set of predefined rules.
A management interface allows your CSRs to reply all your
customer service request emails in an organized manner.
Prerequisites:
KnowEx
Interact Enterprise Server Requirements:
PIII 500Mhz (PIII 850Mhz or higher recommended)
128 MB of RAM
Approximately 50MB of application space
T1 Speed connection (1.5mb/sec or higher recommended)
KnowEx
Interact Enterprise CSR desktop Requirements:
Windows 95, Windows, 98, Windows NT, Windows 2000, Windows
ME
KnowEx
Interact Enterprise Customer Requirements:
Java Script enabled Web browser (MS Internet Explorer
3.0+, Netscape 3.0+, AOL Version 4.0+)
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